Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re a seasoned player or new to online casinos, the process of cashing out can be riddled with pitfalls. This step-by-step guide covers everything from registration to VIP perks, ensuring you avoid common mistakes and enjoy a smooth payout experience.
Prerequisites
- A verified account (ID, proof of address, and payment method verification).
- Completed wagering requirements if you claimed a bonus.
- Sufficient funds in your cash balance (withdrawals from bonus balance are not allowed until wagered).
- Minimum withdrawal amount met (typically €10–€20).
- A payment method that supports withdrawals (same as deposit, if possible).
- No pending pending withdrawal requests (you can only have one active withdrawal at a time).
Registration
- Visit Lolajack casino and click the Sign Up button.
- Complete the registration form with your email, username, and password.
- Select your currency (EUR, USD, etc.) and confirm you are over 18.
- Agree to the terms and conditions, then submit.
- Check your email for a verification link and click it to activate your account.
- Log in and go to the profile section to complete your personal details (name, address, date of birth).
- Upload the required documents for KYC verification (passport, driver’s licence, recent utility bill). Verification usually takes 24–48 hours.
Wagering Calculation
Understanding wagering requirements is crucial to avoid withdrawal surprises. Suppose you claim a 100% deposit bonus up to €100. You deposit €50, so you get a €50 bonus. Your total bonus funds are €50, and your cash balance is €50. The wagering requirement is typically 35x (deposit + bonus).
Formula: Wagering Requirement = (Deposit + Bonus) × Wagering Multiplier
Calculation: (€50 + €50) × 35 = €3,500
You must place bets totaling €3,500 before the bonus funds become withdrawable. Only bets on eligible games (usually slots) count 100%; table games may count less (e.g., 10%).
Example: If you play only slots (100% contribution), you need to wager €3,500. If you play blackjack (10% contribution), you need to wager €35,000 to meet the same requirement. Always check game contributions in the bonus terms.
Licence & Player Protection
This casino operates under a Curacao eGaming licence. While not as strict as MGA or UKGC licences, Curacao-licensed sites are still required to follow anti-money laundering rules and provide fair gameplay. Important note: winnings from Curacao-licensed casinos may be subject to local income tax in your country — check your local laws. The platform uses SSL encryption to protect your data and offers responsible gaming tools like deposit limits and self-exclusion.
Payment Methods
| Method | Min Deposit | Min Withdrawal | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 3–5 days | None |
| Skrill | €10 | €10 | 24–48 hours | None |
| Neteller | €10 | €10 | 24–48 hours | None |
| Bank Transfer | €20 | €50 | 5–7 days | €2 per withdrawal |
| Cryptocurrency (BTC, ETH) | €20 equivalent | €20 equivalent | Within 1 hour | None |
Common Problems & Fixes
- Issue: Withdrawal pending for too long
Possible cause: KYC not fully approved or withdrawal submitted close to weekend. Fix: Contact live chat and check if additional documents are needed. Ensure you have completed wagering. - Issue: Withdrawal rejected citing ‘bonus abuse’
Possible cause: Betting patterns that violate bonus terms (e.g., betting max allowed on high-value games). Fix: Read the bonus terms carefully before playing. Withdrawing before meeting wagering requirements will also cause rejection. - Issue: Payment method not available for withdrawal
Possible cause: Withdrawal method must match deposit method if it supports payouts. Fix: Choose an alternative method listed in the withdrawal section. Cryptocurrency is usually the fastest. - Issue: Forgot password
Fix: Click ‘Forgot Password’ on the login page and follow the email reset link. Check spam folder if not received. - Issue: Deposit not credited
Fix: Check if your payment method has sufficient funds and the transaction was completed. If still missing after 30 minutes, contact support with transaction ID. - Issue: Cannot withdraw due to active bonus
Fix: Either cancel the bonus (losing the bonus and winnings) or meet the wagering requirements. Cancelling may forfeit any winnings from the bonus.
Insider Advice
The VIP programme offers five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Points are earned at a rate of 1 point per €10 wagered on slots (lower rates for table games). Benefits include free spins, cashback (up to 15% for Diamond), higher withdrawal limits, and a personal account manager. To climb tiers quickly, focus on high-contribution games and deposit regularly. Once you reach Gold, exclusive bonuses with lower wagering requirements become available.
FAQ
How long does a withdrawal take?
Processing times vary by method: e-wallets 24–48 hours, cards 3–5 days, bank transfers 5–7 days, and cryptocurrencies under 1 hour after approval.
Do I need to verify my account before withdrawing?
Yes, full KYC verification is mandatory before the first withdrawal. Submit documents early to avoid delays.
Can I withdraw my bonus money without wagering?
No, bonus funds must be wagered a specified number of times before they become withdrawable cash.
Is there a maximum withdrawal limit?
Standard accounts typically have a €5,000 per week limit. VIP members may have higher limits depending on their tier.
What happens if I cancel a bonus?
You forfeit the bonus amount and any winnings generated from it. Your original deposit remains in your cash balance.
Are withdrawals to cryptocurrency instant?
Once approved, cryptocurrency withdrawals are processed within 1 hour, but blockchain confirmation may take additional time.
Can I withdraw to a different payment method than I deposited?
In most cases, yes, but some casinos require the same method unless it does not support withdrawals. Check the cashier policy.
What should I do if a withdrawal is rejected?
Check the reason provided (e.g., incomplete wagering, pending verification) and rectify it. Contact support for clarification.
Is there a fee for withdrawals?
Most methods are free, but bank transfers may charge a small fee. Crypto and e-wallets are usually fee-free.
By following this guide, you can navigate the withdrawal process with confidence. Remember to always read the terms, complete verification early, and choose the fastest withdrawal method for your needs. Happy gaming!